AI Technical Support Solutions for HVACR and Building Automation Manufacturers
Climtek is the technology division of Trimac, focused on delivering high-accuracy, AI-powered technical support systems for HVACR and building automation manufacturers.
Our solutions modernize product support, reduce response times, and improve customer satisfaction across all service channels.
Built around a proprietary Retrieval-Augmented Generation (RAG) system, Climtek transforms complex technical documentation into structured, AI-ready knowledge. This enables precise, brand-aligned responses with minimal delay or confusion. Our platform is flexible in its deployment. It can be used as a traditional AI-powered chatbot or as a fully integrated product support interface within your website. The full-page option supports embedded videos, images, and downloadable resources. Users can ask questions naturally and receive accurate, media-rich responses on any product in your portfolio.
Manuals, specs, and guides are ingested into our AI system, converting static docs into dynamic knowledge.
AI assistant aligned with your product range, workflows, and brand standards.
Deployment-ready with simple integration links and technical guidance.
Dashboard with insights on usage, unresolved queries, and customer trends.
This comprehensive solution is designed to deliver measurable service efficiencies, reduce human workload, and elevate the overall customer experience by making expert-level product support available instantly and at scale. Climtek makes your technical knowledge accessible, actionable, and available 24/7.
Transform Your Support